Introduction
Ricoh Way — Our Corporate Philosophy
Ricoh has supported and advanced the world of work since its foundation.
Our self-driven employees create customer value by achieving Fulfillment through Work.
By expanding Fulfillment through Work, we aim to contribute to a sustainable society that balances job satisfaction with economic growth.
Founding Principles
The Spirit of Three Loves
“Love your neighbor”
“Love your country”
“Love your work”
Kiyoshi Ichimura, Founder
(1900–1968)
Kiyoshi Ichimura formulated the Ricoh Group’s Founding Principles in 1946.
They inform how we do business, encouraging us to constantly improve and contribute to the wellbeing of all stakeholders, including our families, customers, and society at large.
Mission & Vision
Fulfillment through Work
At Ricoh, we empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
Work can be incredibly fulfilling when you overcome a challenge.
Fulfillment through Work. This core principle is embodied in the Spirit of Three Loves that has been at the heart of Ricoh’s business since the company was established in 1936. We truly understand how people, workplaces, and workflows are interconnected. We transform work to release people from the tedium of repetitive tasks so they can better communicate their thoughts and unleash their creativity and potential. Ricoh wants to enable people to derive satisfaction and accomplishment through what they can achieve. The future that lies beyond the transformation is a sustainable society where job satisfaction and economic growth are in harmony.
We will all contribute to a future that achieves our vision of Fulfillment through Work.
Values
The seven values we cherish guide the everyday decisions and actions of Ricoh Group employees.
CUSTOMER-CENTRIC
Act from the customer’s perspective
PASSION
Approach everything positively and purposefully
GEMBA
Learn and improve from the facts
INNOVATION
Break with the status quo to create value without limits
TEAMWORK
Respect all stakeholders and co-create value
WINNING SPIRIT
Succeed by embracing challenges through courage and agility
ETHICS AND INTEGRITY
Act with honesty and accountability
Ricoh’s Evolution into a Digital Services Company
Strengths developed through business
Since advocating the office automation concept in 1977, Ricoh has done much to help customers improve their operational efficiency and productivity through our digital innovations and services. By leveraging our robust customer base and touchpoints and our intellectual property, we will continue to help customers unleash their creativity, as a digital services company.
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Related Information
Ricoh by the Numbers
Profitability
Consolidated sales
¥ 2,348.9 billion
Operating profit
¥ 62.0 billion
Digital services sales ratio
48 ％
Areas and customers
Business areas (countries and regions)
Around 200
Customer base
Around 1.4 million companies
Evaluation by customers as a
digital services company
29 ％
Human capital
Number of Group employees
79,544
Number of people with Ricoh Digital Skill level 2 or above (Japan)
2,855
Female-held managerial position ratio
Global:
16.5 ％
Japan:
7.7 ％
Global network
Overseas sales ratio
63.1 ％
Japan
Sales
¥ 865.6 billion
Number of employees
31,064
Number of affiliates
44
The Americas
Sales
¥ 659.7 billion
Number of employees
18,299
Number of affiliates
50
Europe, Middle East and Africa
Sales
¥ 623.7 billion
Number of Employees
16,867
Number of affiliates
105
Asia Pacific and others
Sales
¥ 199.8 billion
Number of employees
13,314
Number of affiliates
43
Sustainability
Renewable energy usage ratio
33.6 ％
Virgin material usage ratio
78.9 ％
Sales from businesses that resolve social issues
Creativity from Work:
¥ 926 billion
Community and Social Development:
¥ 20 billion
Zero-Carbon Society and Circular Economy:
¥ 315 billion
Ratings
Standard & Poor’s
Long-term bonds: BBB
Rating and Investment Information
Long-term bonds: A+
External assessments of ESG
Included in the Dow Jones Sustainability World Index for four straight years
Capital efficiency and shareholder returns
ROE
4.5 ％
ROIC
3.3 ％
Dividend per share
¥ 36.00
Market position and industry recognitions
Positioned in Gartner Magic Quadrant for Outsourced Digital Workplace Services (in March 2024)
for the fourth consecutive year*1
Gold Medal*2
for DocuWare in the Document Management category of the Info-Tech Research Group Software Reviews Data Quadrant Awards 2024 (in March 2024)
IDC’s ranking of Ricoh’s Global Market Share of A3 MFPs (Q1 2024):
Ranked second, at 17 %*3
J.D. Power
- Color Laser Printer
Customer satisfaction survey (7th consecutive year, in September 2024) - Server Maintenance Service
Customer satisfaction survey (9
th consecutive year, in November 2023) - Corporate Technical Support Call Center
Satisfaction survey in copier/printer category Tied for 1st place (in December 2023)
1 st place
Ranked third*4
in SCN Top 50 Systems Integrators list by U.S. publication System Contractor News (in November 2023)
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*1Gartner®, Magic Quadrant™ for Outsourced Digital Workplace Services, Karl Rosander et al., March 11, 2024 Published before 2021 as regional Magic Quadrants for Managed Workplace Services for North America, Europe, and Asia Pacific. Gartner is a registered trademark and service mark of Gartner, Inc., and/or its affiliates in the U.S. and internationally and is used herein with permission. MAGIC QUADRANT is a trademark of Gartner, Inc. All rights reserved. Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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*2Source: The 2024 Data Quadrant Awards for Top Document Management Systems https://www.softwarereviews.com/categories/document-management
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*3Source: IDC’s WW Quarterly HCP Tracker, 2024Q1, Color Laser MFP/SF DC, A3 Only, Speed Range A4: excl. 91+ ppm Share by Company Year: 2023
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*4Source: System Contractor News https://www.avnetwork.com/news/scn-top-50-systems-integrators-2023?fbclid=IwAR27ykDf4DU7KA4kqUE-PdK1aguHi5x7KEIihg6cSaEtJdK3v3S4RA6r6zM