At Ricoh Nederland B.V. (RNL), a sales subsidiary in Europe, a series of TGOS-based sales activities ranging from assessing office equipment usage and proposing solutions to implementation and reporting have been well-received by customers. One major example of this was evident when the company won a contract to replace the office equipment of a Dutch municipal government over the period from fiscal 2007 to 2009. With 14 departments and approximately 8,000 staff members, the City aims to become completely carbon neutral by 2010. Reflecting this, the selection criteria for the contract placed a priority on the quality of the supplier, including its vision of sustainability, placing more emphasis on this (40%) than on either price (35%) or after-sales service (15%). RNL stood out among the six bidders not only for its proposals for improving operational efficiency and reducing costs through equipment replacement but also for its consultative proposal to improve the prospective customer’s print environment by, for example, reducing their TCO and CO2 emissions by the use of Ricoh products.
By implementing RNL’s proposed solution, the municipal government has consolidated its fleet of printing devices of varying types and models, which had previously been managed in a fragmented manner by each department. These consolidated machines are now centrally managed using @Remote, which has resulted in a reduction in related administrative work and costs, and ultimately provided greater operational efficiency.

Quantitatively, the customer can expect the following benefits from the introduction of Ricoh products: