Stakeholder engagement | Global

Stakeholder engagement is an essential part of sustainability management. We listen carefully to our customers, suppliers and all other stakeholders, take their feedback seriously and incorporate their input into our internal reform efforts.

We also collaborate with NPOs, NGOs and other social sector organizations in planning ways to solve social issues.

Engaging stakeholders

Value to customers

Customers

Increase customer value through products and services
Offer safe and reliable products and services

Business partners

Build partnerships based on mutual trust and fair trade
Promote socially responsible activities across the value chain

Value to shareholders

Shareholders and investors

Increase corporate value by achieving sustained business growth
Provide timely and appropriate information disclosure and communication

Value to employees

Employees

Provide workplaces that motivate our diverse employees
Maintain a culture that fosters personal development and fair treatment

Value to society

Society

Contribute to solving social issues through social contribution and business activities
Respect the cultures and customs of the countries and regions in which we operate, and contribute to their development

Global environment

Conduct business activities in an environmentally friendly manner and contribute to the reduction of environmental impact
Contribute to the maintenance and restoration of the Earth’s self-recovery capabilities

Global governance and monitoring across the Group

Our social responsibility efforts have evolved in three stages: from assessing legal, regulatory and other external requirements; to mission- and responsibility-driven voluntary activities that proactively meet expectations from society to the third stage, where we work to create shared value by solving social issues while concurrently accelerating our growth. To govern and monitor Group-wide activity in each of the three stages, we deploy our sustainability management cycle. Under this system, the Head Office collects information and feedback from operating organizations on the ground to identify and provide necessary support. The Head Office and operating units also hold periodic opinion exchanges and discussion forums to improve the quality of their respective sustainability activities.

image: CSR management cycle

Initiatives

Stakeholders	Major activities and communications	Frequency	Reflected in business operation and products and services	Major issues
Customers	Customer support including call centers and website	Daily	Resolving customer issues Improving products and services based on the voice of customers through sales activities, inquiries to call centers, customer satisfaction survey results, etc.	Providing value according to the changing "work" style of customers
	Commercial activities	Daily
	Website and Social media	Daily
	Trade shows and other events	Daily
	Customer satisfaction surveys	Regularly
Business partners	CSR briefings and seminars	Once or more a year	Enhancing the value chain by strengthening cooperation with business partners	CSR activities throughout the supply chain
	CSR Self-assessment	Annually
	Supporting suppliers' process improvement and decarbonization activities	Regularly
	Supplier and Partner Hotline (whistle-blowing system)	Always
Shareholders and investors	General Shareholders' Meeting	Annually	Improving management quality through constructive dialogues with shareholders and investors	Improving corporate values through constructive dialogues
	Investors’ Meetings	Regularly
	Integrated Report, ESG Data Book, Newsletters	Regularly
	IR website	As needed
	Small meetings with investors	As needed
	Responding to assessments by ESG rating agencies	As needed
Employees	Video messages from CEO	Monthly	Promoting the creation of innovation by sharing the vision that the company is aiming for and creating an environment where diverse employees can play active roles	Diversity and inclusion Work-life management
	Dialogues with management members	Regularly
	Employee engagement survey	Annually
	1 on 1 meetings between superiors and subordinates	Regularly
	Intranet and internal newsletters	Regularly
	Whistle-blowing system	Always
Communities	Activities contributing to local communities	Regularly	Contributing to local communities	Coexistence with local communities
	Dispatch of lecturers to seminars and educational activities	Regularly
	Activities through trade associations	Regularly
	Information disclosure in publications and websites	Regularly
Global environment	Regular disclosure of environmental impact through ESG Data Book and TCFD Report	Annually	Contributing to a zero-carbon society Contributing to a circular economy	Realizing environmental management that simultaneously protects the environment while generating profits
	Contribution to decarbonization through purchasing, production, and sales activities	Daily
	Dialogues with NPOs/NGOs	As needed
	Volunteer activities by employees	Regularly

Stakeholder Dialogue Events

The Ricoh Group sets a theme each year and applies it to its own sustainability management through dialogue and engagement with various stakeholders.

FY2023	Digital Support Program for Young People Dialogue with experts(Japanese)
	Stakeholder engagement program sponsored by the Caux Roundtable Japan Committee. Final Report ”Human Rights Issues by Sector v.12"
	Lecture for all employees Social Innovation Japan Co-founder/Representative Mariko McTier Online Seminar“Thinking about a Circular Economy from the Perspective of the Marine Plastic Issue”
FY2022	Digital Support Program for Young People Dialogue with experts(Japanese)
FY2022	Lecture for all employees Mirairo,inc CEO Toshiya Kakiuchi Online seminar ”Digital x Inclusion: Barrier Value ～Transforming Disabilities into Value～」