For example, to provide sales support, professional staff can explain specialized content from a remote location. Having expert staff available to give direct explanations will raise the level of customer understanding as well as customer satisfaction.
In the case of factories and other production facilities, the fact that on-site personnel can share images with the headquarter's technical staff on a real time basis will facilitate timely problem sharing and resolution with respect to line operation status.
The RICOH Video Conferencing / Web Conferencing system will generate various business benefits in addition to greatly reducing travel time and expense.
Since all applications can be used with one contact ID, it does not matter which device is utilized.
With one contact ID, you can use the system from a PC at your office desk, from a tablet at the customer, and from your personal PC while working at home.