"@Remote" Intelligent Remote Management
Service for Printing Devices
@Remote uses the following methods
to ensure security in communications
-Remote Communication Gate (RC Gate) obtains ISO 15408 certification (Common Criteria) that is the international standard to evaluate IT security of a product or system (RC Gate for Japan is not applied).
-Communications with the Data Center pass through the security network configured by the customer.
-Communications between RC Gate and Ricoh, and between devices and RC Gate, use the SSL system (*).
- *SSL (Secure Socket Layer), a protocol with added data encryption, is widely used in applications such as Internet shopping.
-The devices, RC Gate and Ricoh systems,
each have their own electronic certificates.
These certificates are exchanged before every communication transaction, authenticating the counterpart for each party before using the public key encryption for communications, which protects data from improper acquisition through spoofing. The RC Gate and each device has its own, specific certificate.
-The RC Gate regularly polls the Ricoh Group
side to report its operational status, and to verify the instruction
sent by the Data Center. When the devices are accessed from the Data
Center for purposes such as firmware updates, communication is only
enabled after mutual cross-checking when the RC Gate polls the Data
Center at regular intervals. Therefore, the Ricoh Group will never
initiate an RC Gate action from the Internet.
Also, the RC Gate makes automatic reports at the following times.
(These are not communications at polling times)
-Meter/counter reporting (automatic meter/counter reading), automatic notification of a breakdown, alarm information, manual calls and toner calls.