Ricoh IT Services

Ricoh IT Services

Information is the lifeblood of today’s organizations. You need to maintain maximum availability of your servers, networks, end user systems and data to achieve your business goals.

Ricoh IT Services can help you tackle these challenges with the best IT solutions. Together with our expertise on Managed Document ServicesTM and our wide service coverage, we provide a single point of contact for all your IT needs.

Let Ricoh take care of all the hassles around IT administrative work so that you can focus on your core job.

Our goal is to optimize your office environment to support your work style and let you concentrate on growing your business.

IT Infrastructure Services

In addition to supplying and installing all of the IT equipment (such as PCs, servers, and NW devices) that our customers require, IT Infrastructure Services provides full IT infrastructure support through continuous monitoring and operation support of these devices.

Assessment

Design

Procurement

Implementation

Support

Management

Assessment
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We will assess the current state of your office IT environment (PCs, servers, network devices etc), and diagnose the current health of the systems.
Design
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Following detailed assessments, Ricoh can help you specify and design the optimum technology choices.
Procurement
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When acquiring IT hardware and software, selecting the right specification to ensure full compatibility is critical.
Ricoh can provide the procurement services and configuration of hardware and software ready for deployment.
Implementation
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The optimum IT system will be delivered, installed and fully implemented by Ricoh’s expertise.
Support
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Ricoh’s Help Desk Services provide a single point of contact for all IT related end user problems, incidents and requests.
Working in conjunction with a central service desk and user support operation, Ricoh’s field support will resolve user problems that cannot be undertaken remotely.
Management
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Monitoring and managing your IT system allows us to be proactive in identifying issues and resolving them as efficiently as possible, to ensure your office environment is continually optimized.

Customer benefits

1. We will let you focus on your core tasks

By letting Ricoh take care of your IT environment, you will receive a reliable One-stop service for all of your IT concerns. We provide a single point of contact through our service desk that can help you manage and optimize your IT assets. Now you can focus on your core tasks.

Case 1

The Challenge
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The customer’s IT manager was caught up with constant phone calls and emails for basic IT support like PC failure, password reset, mobile phone… and could not find the time on building and executing the company’s IT strategy that is required for growth.

The Solution
By having Ricoh’s service desk handle the daily support requests, employees will continue receiving the same prompt support. In the meantime, the IT manager can now concentrate on his/her core task of setting strategic goals and implementing changes in the IT system that will align with the company’s growth strategy.
2. We will keep your IT system up and running

Business continuity is key. When your IT system is down and you can’t process an order, your business is at risk. Ricoh will provide both proactive and reactive measures to prevent IT failure at key times and eliminate unpredictable cost that could harm your business.

Case 2

The Challenge
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Frequent network failure leading to significant downtime was leading to business losses as well as drop in productivity.

The Solution
Through a network Health check assessment, the cause of the frequent network failure turned out to be the lack of server capacity and the OS running in an old version. With Ricoh’s IT Services in place, the network is monitored 24/7 and required measures are taken before any problem occurs. No more desperate service calls during a sudden server failure and a hefty bill associated with it.
3. We will always be there for you

With the service experience and the geographical coverage we built through our copier/printer business, we are capable of providing the service you need at any or all of your locations with the quality you seek. So if your business is either global, nation-wide or strictly local, we will always be there for you.

Case 3

The Challenge
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A growing retailer seeks to increase its shop locations nation-wide. To have consistency in growth, the challenge was to avoid different suppliers offering different level of services or operating different processes.

The Solution
Partnering with Ricoh, they can now leverage the service coverage and achieve their goal with a single provider. What they get is the same quality service at all of their locations with the economy of scale.

Global Network

Ricoh has a global sales and support network dedicated to providing expert service with national and local coverage for office equipment such as MFP and printers, as well as document solutions. Leveraging this coverage and experience in customer servicing, Ricoh is now expanding the service offering to deliver the right IT services for you.

Please visit our local websites and check the IT services availability in each country.

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