FAQ for all DVD/CD Drive Models

Writing / Reading
- Hints on Troubleshooting -

This page will give you advice on how to figure out the cause of your problem with writing or reading. When you have problems, you may sometimes try searching for something to add, a patch, a driver or the like. But please understand the suggestions that removing something or reviewing below, one by one, will help you more, and shorten your search for a solution.

The drive is controlled or influenced by all of the following factors, so a problem may occur due to anyone, or any combination.
Remember, problems may be caused not only by the drive and the firmware, but also the following items.

  • The OS and the other programs installed
  • The writing software and its version
  • The media
  • The source device or its data, or contents
  • The PC, especially controllers for attached devices:
    [ATAPI model] The HD controller and its driver
    [SCSI model] The SCSI controller and its driver
  • The cable connecting
  • The power supply
  • Other devices connected, if any
  • The drive and the firmware


Keeping the list above in mind, refer the link pertaining to your case. If the following tips do not help, there may be something wrong with the drive itself. In that case, we would recommend that you take the drive for repair. Or please consult with the distributor or agent for further assistance.

 

 

When the drive has worked well before, with the same PC:

Is the drive properly recognized by the OS and your writing software?

Is there anything that you changed on your PC? For instance,


* Did you change or upgrade any part of the PC?
* Did you update any software, programs, drivers, the BIOS or the OS? Even if you are not aware of it, were the OS/software set to auto-update over the Internet?

Did you use the same brand of media as you do when you write?

Did you change your writing method?

If so,

Try return your PC settings to the way they were.
Try it again using exactly the same methods that it worked before.
Try it with recommended media, such as media from Ricoh.

Also see Items should be checked in any case .
 

When you've just purchased and installed the drive:

First, check:

If the drive is
properly installed in the PC .

If the drive is
correctly recognized under the Windows operating system.

Check the System requirements and the notes for the drive. These will be shown on your retail package or you can find them on the specifications page. Also see FAQs for each model for your model.

Check the compatibility between the version of your writing software and your OS. For details, please consult your software manual or the document.

Check to see the writing software is correctly installed. Try reinstalling it, just in case.

Quit all other programs before writing, especially any memory resident programs.

Consult your writing manual or a Help Menu about the proper writing method.

Also see
Items should be checked in any case .
 

Items should be checked in any case:

1. Connections:
Check the connection to the PC to make sure they are connected properly. Refer to this Link also.

2. Writing software:
Check the compatibility of the writing software.
* Make sure the version of the software supports your OS.
* Make sure the version of the software supports the drive, that it is included on the list of Supported DVD/CD drives.

Reinstall the software.

Update the software to the latest version, if one is available.

If you have installed more than one writing software package, try uninstalling all of them and reinstalling just one of them.

Refer to the software manual or the software supplier's web site to search for any information.
With some writing software, it is better to review the ASPI files for the writing software; for instance update the ASPI files, or set them to the Windows Standard ASPI files. For the details, please consult the software manual, the manufacturer's web site, or your distributor.


3. Firmware:
Check the modifications made to the most recent version of the firmware when it is posted. If something that might solve your problem is listed, try upgrading the firmware.

4. Writing method:
Write from an image file or wave files on the HDD.

Reduce the writing speed. Or check to see if JustLink is enabled, if your model has the JustLink function.


5. Source:
Check to see if there is some reason the contents cannot be copied. Try with some ordinary files from your HDD.

A Copy protected CD/DVD, or a scratched, bent one might not be copiable.


6. Drive:
Verify that the drive can read ordinary CD-ROMs or recorded CD-R/CD-RW media, or play commercial audio CDs.

Verify that the drive can playback a DVD video disc if your model is DVD capable.


7. Your PC and its settings:
Try a more simple PC environment to figure out the problem. For instance;
* Remove other devices connected to your PC.
* Quit all other programs except the writing software. Especially, memory resident programs.
* If your PC has been customized by settings such as over clocking, try setting it back to the default.

Check the system with commercially available system tools.

Defragment the HDD.

Try reinstalling the OS. It is better to do this after formatting the HDD, not just overwriting it, if you can.

Try it with another PC, if you have one.


8. HD controller and SCSI controller:
[For an ATAPI drive] An ATAPI device is controlled by the HD controller, so the performance will depend on the HD controller or the Chipset on the motherboard.

* Update the HD controller driver.
For details, consult the PC or motherboard supplier. You can also find drivers over the Internet.
Or try changing the HD controller to the Standard IDE controller provided by the OS.
* Try having the DMA option of the drive disabled, if it is enabled.
* Update the BIOS.

[For a SCSI drive] A SCSI device is controlled by a SCSI controller, so the performance will depend on the SCSI card and the SCSI driver.
Update the SCSI card driver,if an update is avilable.
 
Useful LINKs:
Do you need other helps? Please find any link you want from the following.

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