- Creating New Customer Value
- Value Model
Value Model 1: e-procurement system ensures governance function in procurement operations
Globalization has heightened the need for companies to consolidate control of purchases as part of risk management in procurement processes. Ricoh offers customers dealing with this issue an e-procurement system that facilitates purchase management.
Our e-procurement system manages imaging equipment purchases over a network, making it possible to optimize procurement costs. The system can also be preset for individuals placing orders and those approving them, which ensures blanket control in the ordering process. Order status can be confirmed in real-time at locations around the world, which preempts mistakes in volume and ordering and also effectively demonstrates a reduction in the workload of people responsible for procurement, and by extension promotes greater human resource efficiency. When suppliers select Ricoh, which undertakes its own CSR management practices, they make it possible to achieve CSR procurement for themselves.
Value Model 2: Ricoh’s MDS strengthens customers’ management capabilities
With Ricoh’s Managed Document Services (MDS), customers have one-stop support for all document-related workflows, not only printing, as we assume round-the-clock operation and management of all tasks. This allows customers to boost productivity and cut administrative costs.
We handle everything from operation and maintenance of equipment to document-related administration on behalf of our customers, which frees them to concentrate their efforts on core business activities. MDS supports enhanced office productivity while shrinking equipment ownership costs, thereby contributing to stronger management capabilities. In addition, suggestions for optimizing business processes related to administrative tasks and for lowering costs and raising productivity have resulted in a high level of customer satisfaction. Indeed, our customers see us as a partner in achieving streamlined, efficient office operations. Going forward, we will dig deeper into our assessment of customers’ office environments to provide tailored workstyle-revolutionizing solutions, such as support for document usage not only in office environments but in mobile environments as well.
Major evaluation for Ricoh's MDS
Ricoh Positioned as a “Leader” in 2013 Gartner Magic Quadrant Report for Managed Print Services Worldwide for 4 years in a row
Source: Gartner, Inc.*
Gartner, "Magic Quadrant for Managed Print Services, Worldwide" Ken Weilerstein et al, 21 October 2013
A leader in worldwide Managed Print and Document Services for fourth time
Source: IDC, Sep 2014 “IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment - Focus on Managed Workflow Services”(#250631)
*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Global management requires close communication among business sites, but traveling from one place to another to achieve this purpose consumes huge amounts of time and money. Seeking a solution, Ricoh offers the Unified Communication System (UCS) and promotes a value model utilizing UCS for visual communication, linking places all over the world in real-time.
Ricoh’s UCS enables a quick and easy start to videoconferencing, as long as there is an Internet connection. Locations previously hard to connect with because of a poor communication infrastructure environment can easily be added to a videoconference schedule now, and the time and costs previously involved in sending employees on business trips to meet with customers and colleagues can be reduced. This environment, conducive to communication anytime, anywhere, also contributes to faster management processes. We established a Shared Service Center at Ricoh Sverige AB. in Sweden that, in conjunction with local helpdesks, forwards updates to headquarters on problems that have occurred at customer sites so that we have a thorough overview of support across all sites.
* When using RICOH Unified Communication System P3000
- Creating New Customer Value |
- Value Model