Quality Assurance

RICOH is committed to providing products and services that consistently delight and inspire customers.
To achieve this, we:
  • 1.Understand customer expectations and needs.
  • 2.Create and deliver new values to customers continuously through value co-creation processes.
  • 3.Resolve customer complaints promptly, prevent recurrence of problems and forestall problems thoroughly.
  • 4.Establish a quality management system and improve the effectiveness of the system continuously.
  • 5.Establish quality objectives as targets of our activities from customer perspectives and review the suitability of the objectives through measuring our performance.
You are able to find quality assurance information for each product here.

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